FAQ's

SRVME can be found on both IOS's Apple Store and Andriod's Google Play.

SRVME is Kuwait's premier on demand services platform, utilizing our fine-tuned online server you can book your needed services in a matter of seconds. Ensuring you receive reliable, trustworthy and proven quality servicing all of SRVME's service providers have undergone our thorough assessment process.

Our service providers are licensed self-employed contractors whom have undergone our thorough assessment process, adhering to our service platform they will run all service process through our marketplace.

SRVME will always attempt to adhere to the requested time schedule. Knowingly due to unforeseen circumstances such as transport delays, traffic and others where the control is beyond of SRVME the requested services may arrive late or even be re-scheduled. All services that incur an hour's delay will be refunded completely.

SRVME acknowledges that there are times where services need to be cancelled due to unforeseen circumstances, with the intention to safe guard our service provider's valuable work time the following will be applied. When re-scheduling or cancellation labor charges will be applied, if the action is taken within 3 hours of the order time. However, for the re-scheduling customer cannot cancel their order if the service provider was en route.

SRVME will initially provide both cleaning and air conditioning services, with an abundant plan to add further services in the near future.

If and when you the customer rate our service providers, SRVME consumes that feedback and puts it into action. For instance, if the service provider achieves a rating that is 2 stars or less, the following time the customer books a service, that specific provider will no longer be visible to choose from.

SRVME will not provide the cleaning service providers supplies and products however, you as a customer are more than welcome to provide the cleaning service providers with a specific cleaning solution, just make sure they are notified about the solution to be used before they commence with the cleaning process.

SRVME strongly recommends that you are available at the booked location for at least the first cleaning session, in that way you get a better understanding of how the service is being processed and inform the service provider of any specific directions. Accordingly is it advisable to keep aside all valuable and fragile items such as jewelry, cash etc. to avoid any unforeseen incidents.

We at SRVME strongly believe that “your standards aren't standard”! Therefore if the customer deems that the cleaning service to be unsatisfactory, SRVME will arrange a re-cleaning session for free. All that needs to be done is to submit a claim within 24 hours of the initial cleaning session and SRVME will adhere to that request within 7 days.

The customer will bear all charges if and when the service provider is unable to attend to their booked requested due to constraints from the customer. For instance, a service is requested and the service provider attends to the location but then finds out that there is no one available or the door is locked, hence causing a constraint on fulfilling the service.

If and when the customer is faced with this situation, the service provider will notify SRVME's customer service and accordingly they will arrange for a re-booking.

For all air conditioning services, our service providers will grant a “one month” guarantee from the date of service. It is SRVME's sole responsibility and duty to make sure that guarantee claims are adhered to.

The customer will be entitled to a complete refund and can also request for a replacement service provider.

If you rated your service provider with 3 stars or above, the service provider you rated will be prioritized to serve you next time you request the same service. However, if he was unavailable your call will be re broadcasted to other service providers

The customer will be entitled to a complete refund.

With SRVME transparency is key! Therefore all payments are made via our secured SRVME Application. The customer can utilize their credit/debit card or redeem from their wallet to process the payments. SRVME will not accept any cash payments.

No, your account must be accredited with sufficient balance in order to book a service.

At SRVME we follow a price per hour module, this is where the service provider will initially evaluate the job and then estimate on many hours it will take to complete.

At SRVME we follow a price per hour module, hence the moment the service provider is available at the booking location the customer will be obliged to pay the fix one-hour rate.

There are zero commitments when wanting to book with SRVME.